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Department News

Just for Kids

Welcome kids! Remember your parents are a great source of information, but sometimes we need help or guidance in handling a problem. We have included some tips on how to handle certain situations on our web page for you and your parents to read and talk about. Please send us an email if you have any questions about the suggestions.

Using The Telephone To Call For Help:

Q. Who can help you if you get hurt?
A. A trusted adult (Mom, Dad, teacher, police officer, etc.).

Q. If grown-ups get hurt, who should help them ?
A. Other grown-ups.

Q. What is an emergency ?
A. An emergency is a very big problem that kids can’t handle by themselves. For example children need grown-ups to help them if there is a fire, or if someone gets badly hurt.

Q. What if you and your mom are the only ones at home. Mom falls down the stairs and isn’t saying anything.
What is the special phone number you can use to call for help?
A. 9-1-1 or “0” (operator) is the special telephone number you can call if there is an emergency. But you should call it only in an emergency. It will bring the police, a fire truck, or an ambulance.

Q. Is it okay for you to dial 9-1-1?
A. Yes, but only when there is a real emergency. If there is an emergency, first tell a grown-up if one is around. If not, tell an older brother or sister. If no one else is home, you can call 9-1-1 or “0” (operator) to get help.

Stranger Danger:

Q. Who is a stranger?
A. A stranger is a person whom you have never met before; a person you may have seen before, but whom you don’t know anything about (for example, someone you’ve seen walking in your neighborhood); a person whom your parents don’t know well.

Q. What do strangers look like?
A. Strangers can be men or women, young or old. They can have any color skin. Some are tall and skinny; some are short and fat. Some strangers are pretty and some are not so pretty. They can speak different languages. Most strangers are nice, but some strangers are mean. Because you don’t know if someone is a good stranger or a bad one, you should not talk to anyone you don’t know.

Q. Should you ever get into a car with someone you and your parents don’t know?
A. NO. Never accept a ride from a stranger.

Q. If a stranger tries to talk to you, what should you do?
A. Do not talk to the person. Get away fast and tell a trusted grown-up.

Q. Who has a secret code word with their parents?
A. A secret code word is a word that only you and your parents know. If there is an emergency and someone you don’t know has to pick you up from school or from a friend’s house, ask that person the secret code word. If he or she doesn’t know the secret code word, don’t go. Get away and go to a grown-up you know and trust for help.

Separation From Parents:

Q. What should you do if you get lost?
A. If you get lost outside-in a park or zoo, for example-stop and stay where you are. You may be scared, but your Mom or Dad (or the grown-up you were with) will come looking for you. Walking around makes it harder for them to find you. If you see a police officer, tell him or her you are lost and ask for help.

If you get lost in a store, stay calm and alert. Go to the cash register (the place where you pay) and tell them your name and that you are lost. The people who work in the store will find your Mom and Dad for you. Stay by the cash register until Mom or Dad comes. Don’t
leave the building.

Q. Do you know your Mom’s and Dad’s first and last names?
Do you know your address and phone number by heart?
A. If you don’t know these answers, practice them with your parents.

When Someone Knocks or Calls:

Q. Who is a stranger?
A. A stranger is a person you have never met before; a person you may have seen before, but whom you don’t know anything about (for example, someone you’ve seen walking in your neighborhood); or a person whom your parents don’t know well.

Q. What should you do when the doorbell rings or someone knocks?
A. Tell an adult who is at home. If a grown-up is not a home, do not open the door. Don’t even ask who it is. Ignore the knock, and wait for an adult who lives with you. If it’s important, the person will come back later. If a grown-up is there but is busy (in the yard, in the shower, asleep), tell the grown-up and let him or her answer the door. Do not open the door yourself!

Q. What should you do when the phone rings and no grown-ups are around?
A. This is something that each family might have their own rule about. Ask your parent what your family’s rule is. One suggestion is to answer the phone politely. If Mom or Dad is close by, ask the caller to wait while you get them. If an adult is not available (in the yard,
in the shower, asleep) say, “Everyone is busy. Please call back.” NEVER say that you are alone.


Q. Is it ever okay to be mean or nasty?
A. No. You need to treat everyone nicely-the way you want to be treated.

Q. Should you call people names that make them feel bad?
A. No. Name calling is not okay. Some names you think are funny may hurt other people’s feelings.

Q. What is a bully?
A. A bully is a person who picks on you or pushes you around.

Q. What does a bully do?
A. Bullies tease, act tough, and sometimes hurt your feelings. Bullies try to scare you. Sometimes they push you around, hurt you, call you mean names, or take things from you.